Frequently Asked Questions

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How do I reserve a storage box?

Reach out to an agent by calling (262) 377-2062, or submit a request for a quote to get the ball rolling.

Do I need to be present when the storage box is delivered?

It is required that the tenant or an individual at least 18 years of age be present at the time of delivery. Additional Delivery Requirements: Our staff will call one-hour prior to scheduled delivery – tenant must answer and confirm delivery. If tenant does not answer, the driver will not be able to deliver the storage box.

Are there items/uses that are prohibited?

The following guidelines are based on state and local regulations: We forbid the storage of any hazardous materials, substances or wastes, solid waste, toxic chemicals, illegal goods, explosives, firearms, highly flammable material, perishable or non-perishable foods, items that produce odors of any kind, any other goods which may cause injury to persons or property or damage to the rental space, living creatures or organisms, any dead animal or animal carcass, used tires, any item which detrimentally affects other tenants of the facility, and any item deemed inappropriate by the manager of staff of the facility. The following may be allowed by written permission only: Garage sales, auctions, flea market sales, or other public sales, use of electrical appliances or equipment in the leased space, items valued over $5,000, assign sublease of any portion of the space, and altering the premises including painting, cutting, drilling.

If I opt to store in the warehouse facility, will I be able to access my storage box?

There will be no access to your storage box while stored at our warehouse facility.

Does Wisconsin Storage box offer a packing service to load up the storage box?

Wisconsin Storage Box provides you with your storage box, however we do not offer any packing/loading services.

What days do drop-off and pick-ups fall on?

Drop-offs and pick-ups will be scheduled on Tuesdays and Thursdays, please plan accordingly.

How do I pay for the storage box?

Payment to be made prior to or on the commencement date of the contract. Cash, check, and card all acceptable forms of payment. **A 3% surcharge will be accessed for all debit and credit card transactions. 5 Easy Ways to Pay: 1. Pay in person at our corporate office located at 1668 9th Ave, Grafton, WI 53024; 2. Mail payment to our corporate office; 3. Set up automatic payments via credit/debit card; 4. Pay by phone by calling 262-377-2062; 5. Pay online by visiting

Is there a minimum or maximum time frame on renting a storage box?

A month-to-month lease is the lease option available through Wisconsin Storage Box. There is no limit set on the length of your lease.

How much space must be available for the storage box to be delivered?

Our delivery method requires 13.5′ in height, 12′ width clearance, and 55′ in length for drop off clearance.

What are the key build and design features of the storage box that will keep my belongings safe and secure?

The storage boxes are weather-proof, rodent-proof, have anti-mold interiors, insulated walls, an emergency exit release, and safe and secure disc lock.

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